In order to continuously improve services and improve patients' satisfaction, the outpatient department of the hospital adheres to the patient-centered approach, perspective-taking and initiative, and continues to provide patients with more convenient and warm medical services by expanding outpatient service connotation, optimizing service process and innovating service mode.
In July, in the hospital outpatient hall, self-service area, registration, medicine, waiting for treatment and other areas, you can see a young figure wearing red vests, they are the children of the hospital staff volunteers, using the summer vacation, overcome the high temperature to the hospital to carry out volunteer services. Help patients with medical consultation, self-service order collection, self-service registration, etc., and provide epidemic prevention and control publicity, maintain order, promote tobacco control in the hospital and other services. In view of the inconvenient situation for the elderly to see a doctor, the hospital has set up a special volunteer team for the elderly to help them see a doctor and provide warm services.
Recently, the outpatient department has carried out an activity of "measuring all the service Windows" to measure the height of all the 69 medical Windows for outpatient, emergency and inpatient registration, charging, taking medicine, drawing blood, medical insurance, medical technology, testing, reimbursement, consultation, etc., to ensure that the height of all the Windows reaches 1.1 meters as required by the Provincial Health Commission. Some special Windows such as blood drawing are equipped with fixed seats. It avoids the "bending over" of patients, improves the window height, and reflects the "patient-centered" service concept of the clinic everywhere.
Since the beginning of this summer, the high temperature has continued, but epidemic prevention and control should not be relaxed. We should not skip a single inspection, temperature measurement, and consultation. In order to prevent patients from being exposed to the sun when queuing in the pre-examination triage office, the outpatient department promptly sets up a row of sunshade shed in the pre-examination triage office and builds a cool corridor to create a cool space for patients. At the same time, the cooling buffer space is formed to avoid patients entering the outpatient pre-examination office directly from the hot sun. High body surface temperature causes the temperature measuring machine alarm and requires secondary measurement, which greatly improves the traffic efficiency.
There are many children in the pediatric diagnosis area of the hospital, and the waiting environment is noisy. Some children have the psychological resistance to medical treatment and fear of entering the hospital. In order to relieve children's anxiety, the outpatient department has set up a TV set in the pediatric waiting area, which plays the healthy animated films and pediatric health education videos that children like every day. In this way, the children can relax their mood and eliminate their fear and refusal to seek medical treatment during the waiting process, which also enables the children to be shunted. It alleviates the situation of people gathering.
There are many children in the pediatric diagnosis area of the hospital, and the waiting environment is noisy. Some children have the psychological resistance to medical treatment and fear of entering the hospital. In order to relieve children's anxiety, the outpatient department has set up a TV set in the pediatric waiting area, which plays the healthy animated films and pediatric health education videos that children like every day. In this way, the children can relax their mood and eliminate their fear and refusal to seek medical treatment during the waiting process, which also enables the children to be shunted. It alleviates the situation of people gathering.
